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Estate: Burgundy

Estate: Constantia

Estate: Kommetjie

Commercial: Milnerton

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Privacy Policy

Effective date: 16/04/2026

Website: SMIT Steenwerke

Website address: https://smitsteenwerke.co.za/

Business name: SMIT Steenwerke

1. Introduction

SMIT Steenwerke respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, place an enquiry, communicate with us via WhatsApp or social media, create an account, or place an order.

We aim to process personal information in a lawful, fair, and transparent manner in line with applicable South African privacy law, including the Protection of Personal Information Act, 2013 (“POPIA”).

2. What personal information we may collect

Depending on how you use our website, we may collect:

  • your name and surname
  • your email address
  • your phone number
  • your delivery, billing, or physical address
  • your company name, where applicable
  • account and login details
  • order and transaction information
  • communication records when you contact us
  • information you send to us through contact forms, WhatsApp, email, or social media
  • technical information such as IP address, browser type, device type, and website usage data
  • cookie-related data and preferences

3. How we collect your information

We may collect information:

  • when you contact us through our website
  • when you send us a WhatsApp message
  • when you email or call us
  • when you create an account
  • when you place an order or request a quote
  • when you subscribe to marketing or updates
  • when you browse our website
  • from cookies and similar technologies
  • from social media platforms when you interact with our pages or links

4. Why we collect and use your information

We may use your personal information to:

  • provide products or services to you
  • process orders, payments, deliveries, returns, or related support
  • communicate with you about enquiries, quotes, orders, and services
  • send administrative notices or service-related updates
  • improve our website, products, and customer experience
  • maintain security and prevent fraud or misuse
  • comply with legal, tax, accounting, and regulatory obligations
  • send marketing communications where lawful and appropriate

We will only process your personal information where we have a lawful reason to do so, including your consent, performance of a contract, compliance with a legal obligation, or our legitimate business interests where permitted by law.

5. Cookies and website usage

Our website may use cookies and similar technologies to help the site function properly, remember preferences, improve performance, and understand how visitors use the site.

Some cookies may be essential for website functionality. Others may be used for analytics, embedded content, social media features, or marketing, depending on the tools active on the website from time to time.

You can usually control or disable cookies through your browser settings, although doing so may affect how the website works.

6. Orders, payments, and account information

If you place an order or create an account on our website, we may collect the information needed to process your purchase, provide customer support, and maintain your account.

Payment information may be processed by third-party payment providers. We do not store your full card or banking details on our website unless clearly stated otherwise. Where third-party payment services are used, their own privacy terms may also apply.

7. WhatsApp, social media, and third-party platforms

Our website may link to third-party platforms such as WhatsApp, Facebook, Instagram, and LinkedIn. Your use of those services is governed by their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites, apps, or platforms.

8. Sharing your personal information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

  • website hosting and technical service providers
  • payment processors
  • delivery or logistics providers
  • accounting, legal, or compliance advisers
  • marketing or communication service providers
  • analytics or security service providers
  • government or regulatory authorities where legally required

We will only share information that is reasonably necessary for the relevant purpose.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including for legal, accounting, tax, dispute-resolution, security, and record-keeping purposes.

When information is no longer required, we will delete, destroy, anonymise, or de-identify it where appropriate and lawful.

10. How we protect your information

We take reasonable technical and organisational steps to help protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

No website or electronic storage method is completely secure, so while we take reasonable precautions, we cannot guarantee absolute security.

11. Your rights

Subject to applicable law, you may have the right to:

  • ask whether we hold personal information about you
  • request access to your personal information
  • request correction, updating, or deletion of your personal information
  • object to certain processing of your personal information
  • withdraw consent where processing is based on consent
  • object to direct marketing
  • lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details below.

12. Direct marketing

We may send you marketing communications where you have requested them, consented to them, or where we are otherwise allowed to do so by law.

You can opt out of marketing communications at any time by:

  • clicking the unsubscribe link in an email, where available
  • replying to request removal
  • contacting us directly

13. Children’s privacy

Our website and services are not intentionally directed at children without appropriate consent and legal basis. If you believe a child has provided personal information without proper permission, please contact us so we can take appropriate steps.

14. Cross-border transfers

In some cases, your personal information may be stored or processed outside South Africa, for example where third-party hosting, cloud, communication, or software providers are used.

Where this happens, we will take reasonable steps to ensure that appropriate protection is in place and that such processing is done in accordance with applicable law.

15. Complaints

If you believe your personal information has been processed unlawfully or in a way that infringes your privacy rights, please contact us first so we can try to resolve the matter.

You also have the right to lodge a complaint with South Africa’s Information Regulator.

16. Contact details

For privacy-related questions, requests, or complaints, please contact:

SMIT Steenwerke
Contact person / Information Officer: Wilna Ludeke
Email: info@smitsteenwerke.co.za
Phone: 022 713 4635
Address: Cnr of Velddrif Rd and Esperia Str, Vredenburg, 7380

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

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